Privacy & security

Krykia Privacy Policy

Your personal information is a trust placed with us. In Krykia's Privacy Policy, we clearly outline how your data is collected, where it is stored, how it is used, and what rights you have.

Last Updated: January 1, 2026

Your Privacy — Our Responsibility

The key points of Krykia's Privacy Policy are summarized in plain language in the cards below.

Your data is kept secure
All your personal data is protected using SSL encryption and AES-256 technology. We employ best-in-class security measures to prevent unauthorized access.
Never Sold to Third Parties
Krykia never sells your personal information to any third party. Your data is used solely for the purpose of providing our services.
You're in Control
You can view, correct, or delete your data at any time. Your rights to data portability and erasure are fully recognized.
Compliance with International Standards
Krykia's Privacy Policy is built in line with international data protection standards. We manage user data in accordance with the core principles of GDPR.
Cookie Transparency
We use cookies solely to improve our service quality. You can update your cookie preferences at any time and disable non-essential cookies.
Minimum Retention Period
Your data is retained only for as long as it is needed. After account closure, no information is kept beyond what is required by legal obligations.
This privacy policy applies to all services on the Krykia platform. By creating an account or using our services, you agree to this policy. For any questions, [email protected]to get in touch.

1 What data we collect

In line with Krykia's Privacy Policy, we only collect information that is genuinely needed. Our goal is to provide you with the best possible service — not to gather unnecessary data. A detailed breakdown of what we collect is provided below.

Information Collected Directly from You

Identity Information
Full name, date of birth, National ID number or passport number (for KYC verification), and a copy of your photo ID.
Contact Information
Mobile number, email address, and current address (if required).
Financial Information
Mobile Pay or Nagad number, bank account details (for withdrawals), transaction history.
Betting activity data
Betting history, preferred sports, features used, and gaming patterns.

Automatically Collected Information

Under Krykia's Privacy Policy, certain information is collected automatically when you use our platform. This includes:

  • IP address and device type (mobile/desktop)
  • Browser type and version
  • Operating system
  • Login time, logout time, and session duration
  • Log of pages and features accessed
  • Unique device identifier (Device ID)
  • Geolocation data (country/city level only — not your precise location)

2 How Your Information Is Used

Krykia's Privacy Policy makes it clear — your data is used exclusively for the purposes listed below. Your consent will be sought before it is used for anything else.

Data type Purpose of use Legal Basis
Identity Information Account creation, KYC verification, fraud prevention Contractual obligation
Contact Information Security alerts, promotional offers, customer support Legitimate Interest & Consent
Financial Information Deposit & Withdrawal Process Contractual obligation
Betting History Responsible gaming monitoring, service improvement Legitimate Interest
Device & log information Security, fraud detection, technical troubleshooting Legitimate Interest

Krykia never sells your data to advertising networks or uses it for third-party targeted advertising. You can opt out of our own promotional communications at any time.

3 How Long Your Data Is Retained

In accordance with Krykia's Privacy Policy, we retain your data only for as long as necessary. Data that is no longer needed is securely deleted.

  • While your account is active: All data is securely stored and kept up to date.
  • After account closure: Financial transaction records are retained for up to 5 years due to legal obligations.
  • KYC Documents: Deleted 3 years after account closure.
  • Log data: Retained for a maximum of 12 months.
  • Marketing Information: Deleted immediately upon opt-out.
We use industry-standard encryption and firewalls to keep your data safe. Our data centers are monitored 24/7 and undergo regular security audits.

4 Data sharing with third parties

A core commitment of Krykia's Privacy Policy is that we never sell your personal data. However, limited information may need to be shared in certain specific circumstances.

When your data may be shared

  • Payment Processor: Only the financial information necessary to process transactions with Mobile Pay, Nagad, or your bank is shared.
  • Identity Verification Service: ID document details are shared with a secure third-party verifier as part of the KYC process.
  • Law Enforcement Agencies: Providing required information in response to a court order or lawful government request is a legal obligation.
  • Technology service providers: We work with partners bound by strict confidentiality agreements for cloud hosting and cybersecurity services.
Important: In all of the above cases, only the minimum necessary information is shared. We have strict data processing agreements in place with our partners, and they are not permitted to use your data for any other purpose.

5 Cookies & Tracking Technologies

In accordance with Krykia's Privacy Policy, we use cookies and similar technologies on our website and app. Cookies are small text files stored in your browser that help enhance your experience.

Cookie Type Purpose Can it be disabled?
Essential Cookies Login sessions, security, and core functionality No (required)
Performance Cookies Page load speed and error detection Yes
Functional cookies Remembering language preferences and customization settings Yes
Analytics Cookies User behavior analytics, service improvement Yes

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform. On your first visit, we will ask for your cookie consent, and you can update your preferences later from the settings page.

6 Your privacy rights

Under Krykia's Privacy Policy, you have full control over your own data. You may exercise the following rights at any time.

Right to access
You have the right to know what data we hold about you. Upon request, a full copy of your data will be provided within 30 days.
Right to rectification
You have the right to correct any information that is inaccurate or out of date. This can be done through your profile settings or by contacting support.
Right to Erasure
After your account is closed, you may request that all data be deleted beyond what we are legally required to retain.
Data Portability
You have the right to download your data in a machine-readable format (JSON/CSV). Send your request to [email protected].
Right to Object to Processing
You have the right to object to marketing communications, profiling, or the processing of specific data.
To exercise any of the rights listed above, [email protected]to send us an email. We aim to respond within 30 days. For complex cases, it may take up to 90 days, but we will keep you updated on the progress.

7 Security Measures

Under Krykia's Privacy Policy, we have implemented multiple layers of security to protect your data. Our security infrastructure is continuously updated and monitored.

  • SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption.
  • AES-256 Storage Encryption: All sensitive data stored in our databases is encrypted.
  • Two-Factor Authentication (2FA): An extra layer of security can be enabled when logging into your account.
  • Firewall & DDoS protection: Advanced server-level firewalls and intrusion prevention systems are active.
  • Regular penetration testing: Regular vulnerability assessments are conducted by third-party security specialists.
  • Access Control: Only authorized personnel can access specific data, and all access is logged.
  • Data backup: Regular backups are stored in a secure location to ensure no data is lost in the event of an incident.
What you should do: Krykia will never ask for your password or OTP via email or SMS. If anyone requests such information in Krykia's name, it is a scam. Please [email protected]to notify us.

Please note — no organization can guarantee 100% security on the internet. In the event of a security breach, we will notify you within the legally required timeframe and take swift action to resolve the issue.

8 Children's privacy

In accordance with Krykia's Privacy Policy, our platform is intended solely for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

Age verification is mandatory at registration and is confirmed through the KYC process. If we become aware that a minor has created an account, it will be closed immediately and all collected data will be deleted.

If you believe an underage member of your household is using Krykia, please [email protected]to let us know. We will act promptly. To learn more about responsible betting, visit our Responsible Gaming Visit the page.

9 Changes to the Privacy Policy

Krykia's Privacy Policy may be updated from time to time. Revisions may be made in response to legal changes, the introduction of new services, or shifts in business operations. After each update, the "Last Updated" date at the top of the page will reflect the change.

For significant changes, we will make every effort to notify you in advance via your registered email or mobile number. That said, we recommend checking this page regularly to stay informed. Continued use of the platform after a revised policy has been published will be considered your acceptance of the updated terms.

If you do not agree to any changes, you always have the right to close your account. Contact our support team for assistance with the account closure process.

10 Contact & Complaints

For any questions, requests, or complaints regarding Krykia's Privacy Policy, please contact our Data Protection team directly. We are committed to responding promptly and effectively.

  • Email: [email protected]
  • Subject line: Include "Privacy Request" in your message to help us process it faster.
  • Live Chat: Log in to the platform and click the chat button.
  • Response Time: Typically within 7 business days; up to 30 days for complex requests.
  • Support hours: 24 hours a day, 7 days a week.
Your privacy is our highest priority. Stay with Krykia with complete peace of mind — every piece of information you share is a trust we take seriously and are committed to protecting.
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